Seller technical problems

How to resolve issues with Shop Images

If you are experiencing issues with your shop images on Featsy, try the following troubleshooting steps:

• Check the image size & file format: Ensure that your images are in a supported format (e.g., JPEG, PNG) and meet Featsy’s image size requirements. Learn more about how to take a photo here and image sizes.
• Clear cache and cookies: Sometimes, outdated data can cause image display issues. Clear your browser’s cache and cookies and reload the page.
• Check your internet connection: A slow or unstable internet connection can affect image loading. Ensure you have a stable internet connection.
• Use a different browser: Test if the issue persists in a different browser to rule out any browser-related problems.
• Contact Featsy support if the problem persists at support@featsy.co.za for technical assistance. Provide them with relevant details, such as the error message or steps leading to the issue, to expedite the resolution process.

I can’t sign into my account

If you are having trouble signing into your Featsy Seller account, consider the following steps:

• Verify your credentials: Double-check that you are entering the correct email address and password associated with your account.
• Reset your password: If you can’t remember your password, use the “Forgot your Password” option to reset it. Check your email for the password reset link.
• Check for CAPS LOCK: Ensure that the CAPS LOCK key is turned off when entering your password.
• Clear cache and cookies: Clear your browser’s cache and cookies to remove any potential login issues caused by outdated data.
  Contact Featsy support if you are still unable to sign in, at support@featsy.co.za for further assistance. They will help you troubleshoot the problem and regain access to your account.

Why is my listing inactive?

At Featsy, we understand that managing your listings is a crucial aspect of your selling journey. Occasionally, you might encounter situations where your listing becomes inactive, temporarily preventing your product from being visible to potential buyers.

Here are a few reasons your listing could be inactive:

• Review shop policies: Ensure that your shop policies (e.g., shipping, returns) are in compliance with Featsy guidelines. Incomplete or inaccurate policies can result in listing inactivity.
• Out of stock: If your product is out of stock, your listing may become inactive. Update the quantity or restock the item to reactivate the listing.
• Payment or account issues: Check your payment settings and verify that there are no outstanding issues related to your Seller account eg Membership fees.
  Review guidelines: Review Featsy’s Content Policy to ensure your product meets all the necessary requirements for active listings.
• If none of the above reasons apply or if you need further clarification, contact Featsy support at support@featsy.co.za for assistance in resolving the listing inactivity issue.

Why is my Stall suspended?

Featsy will only suspend an account when our policies have been violated and/or the mandatory information for running a Stall has not been completed or supporting documentation has not been submitted.

Such violations could be:

• Legal: non-compliance with legal regulation
• Content: non-compliance with Featsy’s Content Policy
• Financial: your membership fees are overdue

Depending on the reason for the suspension, Featsy will send you an email with details about your account status and how to resolve the issue.
Note – suspensions should be rare – only after we have tried to resolve the issue with you on numerous occasions.